Q: Can I return a commission?
A: As you will be fully involved in the process throughout and will have opportunities to make changes within reason, paintings cannot be returned for refunds.
Q: Can I return a ready to purchase painting ?
A: Paintings cannot be returned for refunds.
Q: Will you be able to do a piece to a deadline?
A: I advise allowing around 4 – 6 weeks for completion, so leave plenty of time and I will endeavour to carry out the work ready for your special date.
Q: How long will my painting take to do?
A: This will depend on the size of the painting and my availability. Larger paintings can take up to 6 weeks, smaller ones around 2-3 weeks, but I suggest allowing a minimum of 4 weeks.
Q: What happens if my painting arrives damaged?/ doesn’t arrive ?‘
A: I always package paintings securely and pay for signed for delivery and insurance. I will make every effort to assist you in resolving the issue, but cannot ultimately be held responsible for errors made by the postage company.
Q: Do you ship worldwide?
A: Yes, provided all shipping and taxes are paid by the client. I am in the UK, so shipping for the UK range from £4- £10 for commissions. If outside the UK please contact me for shipping costs.
Q: Do you pay the duty on international shipping?
A: No. Any duty or taxes that get added to your painting are your responsibility to pay.
Q: How long will my painting take to ship?
A: I try to ship within 7 days of any order, and usually much sooner. I will send you an email when your item ships.
Q; Can I make prints of the painting?
A: As I own the intellectual copyright to the painting, you may not make your own prints, but I can arrange this for you.